Before your order ships, it must first be processed for fulfillment. Please refer to the top of our homepage to view our current order processing time.
Once your order has been shipped, you can expect to receive it within the following timeframes:
Ground Shipping: 3-5 busniness days
Express Shipping: 1-3 business days
If your order has not been shipped, you are free to update your shipping address by using the chat feature on our website, or by reaching out to us via email at firstname.lastname@example.org.
Unfortunately, we are unable to update the address for orders that have already shipped.
Occasionally, shipping carriers may experience delays to extreme weather and other unforeseen circumstances.
If you have not received your package within 3 weeks of placing your order, please contact us at email@example.com so we can assist you with filing a claim.
Due to the nature of our products, we cannot accept returns.
If you received a damaged or defective product, we will happily replace it at no cost to you. To initiate a replacement, please send photos to us via email at firstname.lastname@example.org within 7 days of receiving your order.
Of course we can! Reach out to us via email at email@example.com so that we can get the correct items to you.
We are a cruelty-free brand that uses a combination of organic, vegan, and non-toxic ingredients in our products. Additionally, all of our products are free of parabens, sulfates, and phthalates.
The majority of our products come in reusable glass packaging. For your safety, our bath and shower products are packaged in recyclable and BPA-free plastic.
Yes. Best Life Organics is proudly black woman-owned and operated.